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SHIPMENT

The standard delivery option of Pomellato jewels is free on Pomellato.com.

You can choose the express shipping option in the countries where the service is available. Please check the table below to know the available shipping option timing and costs for each country.

Country Shipping option Shipping cost Lead Time
Austria Standard shipping FREE 2-3 days
Express shipping 12,00 € 1-2 days
Belgium Standard shipping FREE 1-3 days
Express shipping 12,00 € 1-2 days
Croatia Standard shipping FREE 3-4 days
Express shipping 17,00 € 1-3 days
Czech Republic Standard shipping FREE 2-3 days
Express shipping 16,00 € 1-2 days
Estonia Standard shipping FREE 4-5 days
Express shipping 16,00 € 1-2 days
France Standard shipping FREE 2-3 days
Express shipping 12,00 € 1-2 days
Germany Standard shipping FREE 1-3 days
Express shipping 12,00 € 1-2 days
Greece Express shipping only FREE 2-5 days
Holy See Standard shipping FREE 2-4 days
Express shipping 12,00 € 1-3 days
Hungary Standard shipping FREE 2-3 days
Express shipping 17,00 € 1-2 days
Italy Standard shipping FREE 2-4 days
Express shipping 14,50 € 1-3 days
Japan Express shipping only FREE 2-5 days
Luxembourg Standard shipping FREE 1-3 days
Express shipping 12,50 € 1-2 days
Malta Express shipping only FREE 2 days
Mexico Express shipping only FREE 2-5 days
Monaco Standard shipping FREE 3-4 days
Express shipping 12,00 € 1-3 days
The Netherlands Standard shipping FREE 1-3 days
Express shipping 12,50 € 1-2 days
Poland Standard shipping FREE 2-3 days
Express shipping 16,50 € 1-2 days
Portugal Standard shipping FREE 3-4 days
Express shipping 15,00 € 1-2 days
San Marino Standard shipping FREE 3-4 days
Express shipping 20,00 € 1-3 days
Slovakia Standard shipping FREE 3 days
Express shipping 16,00 € 1-2 days
Slovenia Standard shipping FREE 2-3 days
Express shipping 16,50 € 1-2 days
Spain Standard shipping FREE 2-3 days
Express shipping 14,50 € 1-2 days
Switzerland Standard shipping FREE 2-3 days
Express shipping 25, 00 CHF 1-2days
United Kingdom Standard shipping FREE 1-3 days
Express shipping 10,50 £ 1-2 days
United States Express shipping only FREE 2-5 days

Please consider that the delivery timing starts from the moment when your order is shipped, not placed.

You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.

Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address.

All orders are processed automatically and we are unable to expedite or delay shipping times on request.

The purchased Products shall be delivered by a courier service selected by us (“Courier”). Products shall be delivered to the address indicated by you in the order form. We are not responsible for any delivery problems arising from incomplete or incorrect address details supplied by you. Please note that we will not deliver to PO Boxes, address of freight forwarders, or hotels. Moreover we will not deliver to Ile d'Heligoland, Bisingen, Iles Canaries, Lanzarote, Fuerteventura, Gran Canaria, Tenerife, La Gomera, El Hierro, La Palma, Plazas mayores, Ceuta, Melilla, Plazas menores, îles Zaffarines, île du Congrès, Île Isabelle II, Île du Roi, îles Alhucemas, Rocher d'Alhucemas, île de Terre, île de Mer, Rocher de Vélez de la Gomera, DOM_Départements d’Outremer, Guyane Française, Guadeloupe, Martinique, Réunion, TOM _Territoires d’Outremer, (COM_collectivités d'Outremer & TAAF), Nouvelle-Calédonie (COM), Wallis et Fortuna (COM), Polynésie Française (COM), Mayotte (COM), Saint-Martin (COM), Saint-Barthélemy (COM), Saint-Pierre-et-Miquelon (COM), Terre australes et antarctiques françaises (TAAF), Mont Athos, Livigno, Campionne d'Italia, Lac de Lugano, Azores Islands, Sao Miguel islands, Santa Maria islands, Terceira islands, Graciosa islands, Sao Jorge islands, Pico islands, Faial islands, Flores islands, Corvo islands, Porto Santo, Les Iles Anglo-Normandes, Alderney, Jersey, Guernesay, Sark, Herm, Les Minquiers, Gibraltar.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the footer of every page.

The billing address may be different form the shipping address and it can be in a country different from the country site in which you place your order.

You will receive a confirmation e-mail as soon as your order will be shipped. In this e-mail you will find a tracking code so that you will be able to follow your order until it is delivered.

Upon delivery of the Products by the Courier, you (or the person designated by you) are required to sign the delivery note and to provide an ID document.

RETURNS

For returns relating to orders placed before the 12th of November, please send the return request to the email address info@pomellato.com for further instructions.

You must return the purchased products within fourteen (14) days from the delivery date for receiving a refund of the purchase price. Only the purchase shipped to Japan, Mexico and US can be returned within twenty (20) days.

The Products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g., instructions booklet, Product certificates, etc.) if any, and undamaged box.

If you decide to return your order, please follow the instructions in order to complete the return process with no additional fees and receive a full refund.

  1. Complete the return form that you will find in your order's original package, check the product/s, the quantity and the reason why you would like to return the selected items.
  2. Insert the return form together with the product/s you want to return in the original package or in a box with similar dimensions. Please apply the pre-paid currier return label on the box and secure the package for mailing. Please place the label in such a way that it is perfectly visible on the box so that the return address and the barcode are not hidden in any way.
  3. Drop off the package at the nearest UPS Access point or contact UPS to schedule a pick-up.

If you want to know the UPS pick-up number or link specific for your country, please see the table below:

Country Country Code Phone number e-mail address
Austria AT 43 1 700734411 https://wwwapps.ups.com/pickup/schedule?loc=en_AT
Belgium BE 32 2 2750666 https://wwwapps.ups.com/pickup/schedule?loc=en_BE
Switzerland CH 41 442122212 https://wwwapps.ups.com/pickup/schedule?loc=en_CH
Czech Repliblic CZ 420 233 003 300 https://wwwapps.ups.com/pickup/schedule?loc=en_CZ
Croatia HR 385 1 4444 777 https://wwwapps.ups.com/pickup/schedule?loc=en_hr
Hungary HU 36 1 877 0000 https://wwwapps.ups.com/pickup/schedule?loc=en_hu
Poland PL 48 22 489 48 77 https://wwwapps.ups.com/pickup/schedule?loc=en_pl
Slovakia SK 421 32/658 23 50 https://wwwapps.ups.com/pickup/schedule?loc=en_sk
Slovenia SI 386 4 281 12 00 https://wwwapps.ups.com/pickup/schedule?loc=en_si
Germany DE 49 6966 4050 60 https://wwwapps.ups.com/pickup/schedule?loc=en_de
Estonia EE 372 666 4700 https://wwwapps.ups.com/pickup/schedule?loc=en_ee
Spain ES 34 91 7872280 https://wwwapps.ups.com/pickup/schedule?loc=en_es
Greece GR 30 21 0998 4000 https://wwwapps.ups.com/pickup/schedule?loc=en_gr
Portugal PT 351 21 9407099 https://wwwapps.ups.com/pickup/schedule?loc=en_pt
France FR 33 1 73006661 https://wwwapps.ups.com/pickup/schedule?loc=en_fr
United Kingdom GB 44 207 9490190 https://wwwapps.ups.com/pickup/schedule?loc=en_gb
Italy IT 39 02 25088650 https://wwwapps.ups.com/pickup/schedule?loc=en_it
Japan JP 00531 85 0020 https://wwwapps.ups.com/pickup/schedule?loc=en_jp
Luxembourg LU 352 26 43 43 1 https://wwwapps.ups.com/pickup/schedule?loc=en_lu
Netherland NL 31 20 5040500 https://wwwapps.ups.com/pickup/schedule?loc=en_nl
Monaco FR 33 1 730066 https://wwwapps.ups.com/pickup/schedule?loc=en_fr
Malta MT 356 21 805 901 https://wwwapps.ups.com/pickup/schedule?loc=en_mt
Mexico MX 800-7433-877 https://wwwapps.ups.com/pickup/schedule?loc=en_mx
San Marino IT 39 02 25088650 https://wwwapps.ups.com/pickup/schedule?loc=en_it
United States US 1 (800) 742-5877 https://wwwapps.ups.com/pickup/schedule?loc=en_us

You will be notified by email when the package arrives in our warehouse. We will verify if the package meets return conditions and requirements as well as conduct Product quality check. Only after the product is deemed acceptable/compliant to our conditions and requirements, we will proceed with a full refund. You will receive a Credit Note notification email once the refund is processed.

If you have lost the label, please contact our Client Service through the contacts available in the Contact Us section of the Website.

We will refund you all amounts paid by you within fourteen (14) days from the date we received your returned product, or you have provided evidence that you have returned them, whichever is the earliest.