What is Pomellato return Policy?
You must return the purchased products within fourteen (14) days from the delivery date for receiving a refund of the purchase price. Only the purchase shipped to Japan, Mexico, US and Korea can be returned within thirty (30) days.
The Products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g., instructions booklet, Product certificates, etc.) if any, and undamaged box.
If you decide to return your order, please follow the below instructions in order to complete the return process with no additional fees and to receive a full refund.
- Complete the return form that you will find in your order's original package, check the product/s, the quantity and the reason why you would like to return the selected items.
- Insert the return form together with the product/s you want to return in the original package or in a box with similar dimensions. Please apply the pre-paid currier return label on the box and secure the package for mailing. Please place the label in such a way that it is perfectly visible on the box so that the return address and the barcode are not hidden in any way.
- Drop off the package at the nearest UPS Access point or contact UPS to schedule a pick-up.
Your nearest UPS Access Point can be located here: https://www.ups.com/dropoff/
To schedule UPS pick-up: Call (1-800-PICK-UPS) or visit https://wwwapps.ups.com/pickup/schedule
You will be notified by email when the package arrives in our warehouse. We will verify if the package meets return conditions and requirements as well as conduct Product quality check. Only after the product is deemed acceptable/compliant to our conditions and requirements, we will proceed with a full refund. You will receive a Credit Note notification email once the refund is processed.
For United States, United Kingdom, Switzerland, Mexico, Japan, San Marino and Holy See only: Securely attach 2 copies of the commercial invoice to your package. Take the third one with you to the access point or to give to the driver in case of pick up
If you have lost the label, please contact our Customer Service through this link .