If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
• Check that the address indicated for the delivery is correct
• In the case of a missed delivery, please contact UPS at 1 800 782 7892.

For further assistance, contact us, we will be happy to assist you.