You can return any item purchased on Pomellato Online Boutique within 20 days of the delivery date. Here’s how:
We will deduct a flat Return Fee of USD 5.00 (plus Sales Tax on this fee, where applicable) from your refund.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.
In line with recent government guidelines, and for the health of our community, we have taken the decision to temporarily close our warehouses and pause delivery and return services.
We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you have more time to decide if you want to keep or return your purchase.
Please consult the dedicated section for more information.