Customer Care


How to preserve the beauty of a Pomellato jewel over time.

Pomellato collections are a perfect blend of charm, originality and stringent technical rigour. From the selection of gemstones and other materials to a special craftsmanship touch, a series of precise, harmonious gestures make every jewel unique. Pomellato jewels are made to wear every day and on every occasion. This is why they need no extraordinary maintenance, especially if they are delicately handled and cleaned.
Nonetheless, being precious objects, they deserve some simple, caring actions so that their beauty and splendour can be preserved over time. To this effect, read the FAQs section below.


The Pomellato warranty only covers manufacturing faults checked and confirmed by our Quality Control technicians within 24 months from the date of proof of purchase. The warranty does not cover damage caused by improper use, accidents, accidental events, natural alterations or those deriving from wear or modifications deriving from normal use of the jewel. The warranty shall be rendered invalid for any jewels that have been worked on by unauthorised laboratories and in this case Pomellato reserves the right not to carry out any further repairs requested.

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