Customer Service
italia: 800 018005
europa: +39 02 77738821
usa: 1 800 254 6020

Caring for your product


Pomellato collections are a perfect blend of charm, originality and stringent technical rigour. From the selection of gemstones and other materials to a special craftsmanship touch, a series of precise, harmonious gestures make every jewel unique. Pomellato jewels are made to wear every day and on every occasion. This is why they need no extraordinary maintenance, especially if they are delicately handled and cleaned.
Nonetheless, being precious objects, they deserve some simple, caring actions so that their beauty and splendour can be preserved over time. To this effect, read the FAQs section below.


1. How are Pomellato jewels made?

Loyal to the finest Italian goldsmith tradition, Pomellato creates top quality jewellery in a constant quest for the perfect mix between creativity, stylistic consistency, innovative technology and craft skills. Pomellato jewels are made in yellow, white and rose gold, and alloys have a 750/1000 title.

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2. How should I take care of my jewels to retain their beauty?

A jewel worn even every day with care will only occasionally need exceptional maintenance, especially if it is delicately cleaned from time to time and put away appropriately.
Normal everyday use and external agents such as atmospheric agents, cosmetic products, moisture and transpiration coming into contact with jewels may lead to reducing the lustre of gemstones and diamonds, as well as of gold surfaces.
The lustre of jewels, especially gold jewels (without gemstones or diamonds) can be maintained in a simple way using specific, non-abrasive products specially meant for cleaning jewellery. Most products available on the market for jewellery cleaning may be used safely, as long as they are properly applied, though it is advisable to take extra care with products containing ammonia, alcohol, acids or chemical substances that may prove to be too aggressive .

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3. What are the risks of cleaning jewels at home?

For a number of reasons, the cleaning process may be more risky for jewellery set with gemstones or diamonds; thus, it is advisable to turn to professional cleaning.
Especially when dealing with gemstones of an organic nature (like coral or jet) or with a porous structure (like turquoise, opal and chalcedony), the general rule is to avoid contact with external agents, such as fragrances, creams, sudden changes in temperature, moisture, chlorine, smoke, etc., that may cause irreversible damage.
A good habit in order to preserve your jewels is to place them separately in individual soft and clean sachets or cases, in a dry place, away from heat sources and generally sheltered from any agents that could damage them.

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4. Why has my sandblasted jewel turned shiny?

Sandblasting, like rhodium-plating, is a surface finish that tends to alter with wearing.
Sandblasting, in particular, is a treatment that enhances the superficial roughness of objects, creating peaks and troughs that can be seen and felt when touching. Wearing a jewel will tend to smooth out these peaks and troughs over time, and the surface becomes more glossy.
However, the sandblasted finish can be easily restored.

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5. Why has my white gold ring turned yellow?

Jewels in white gold may tend with time to turn yellow. It is a well-known phenomenon, characteristic of white gold alloys, that in some cases may be accelerated by reactions to external agents. However, since it is only on the surface, it can be avoided or easily overcome by periodical cleaning with purpose-made products.

However, if the jewel is rhodium-plated, the yellowing may be the result of the loss of lustre of the cold component of the rhodium-plating process and thus the emerging of the warmer colour, characteristic of the natural white gold alloy.
In any case, also rhodium-plating is a surface treatment that can be easily restored.

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6. What are hard stones?

The term ‘hard stone’ is improperly used to designate semi-precious stones, so as to distinguish them from more precious stones like sapphires, rubies, diamonds, etc.
All gemstones are classified according to different indexes, one of which is the hardness index, specifying the level of resistance to scratching and chipping.
Gemstones traditionally used in jewellery generally have a high hardness index, but it goes without saying that, as hard as a gemstone may be, it is not necessarily indestructible, and a gemstone set in an item of jewellery will still be delicate.
Even small knocks, though not deliberate or direct, may scratch or chip a gemstone.
Diamonds themselves, which are famous for being the hardest stones in nature, are not immune to breaking.

For all of its jewels, Pomellato chooses exclusively natural gemstones carefully selected by expert gemmologists according to strict quality standards that Pomellato applies as a guarantee to its products.

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7. Do I have to treat the stone in my ring in any particular way?

Natural stones do not need any particular treatment or maintenance but, being delicate, they must be properly cared for to avoid knocks that may chip or break them, as well as contact with external agents that may attack them.
A good rule of thumb would be to avoid contact with cosmetic products, fragrances, soaps, detergents, chlorine or chlorinated water, prolonged exposure to the sun, proximity to heat sources and sudden changes in temperature that may damage the surface of a gemstone irreversibly.

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8. Is it possible to make my ring size smaller or bigger?

The re-sizing of a ring - also depending on the difference between the starting size and the end size requested - is often a very delicate work that could undermine both the structure and the appearance of the ring, especially for styles where natural stones are exposed.
To protect its products and customers, the Pomellato re-sizing service meets strict qualitative standards, and entails an estimate for fully remaking the ring whenever re-sizing is judged unfeasible.

For the re-sizing of a ring, as is generally the case for any after-sale activity, it is highly unadvisable to turn to unauthorised laboratories which do not know the manufacturing process in detail, and are thus highly likely to damage the jewel.

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9. My jewel has come into contact with mercury. What can I do?

Damage from contact with mercury, caused for instance by the accidental breaking of a thermometer, is the most severe damage a jewel may suffer – and, unfortunately, in most cases it is irreversible.
Mercury creates an amalgam with gold, and often jewels cannot be repaired. In order to restore the original state of a jewel, as a first step it is fundamental to remove mercury. This can be done only with a high-temperature process which is highly toxic, since mercury vapours are extremely toxic. At the end of the treatment the jewel surface becomes extremely porous, making it unlikely for the original appearance of the jewel to be restored. Moreover, the colour of the alloy will differ from the initial one, since it is very difficult to remove mercury completely.

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10. Where should I turn to for Customer Care?

The best thing to do is to go to the store where the jewel was purchased. Unless specific limitations apply, customer care is provided by every Pomellato Authorised Dealer worldwide.
For any information, do not hesitate to contact our Customer Service:
Customer Service Italy 800-018005
Customer Service Europe 00-800-14032002
Customer Service North America 1-800-254-6020<

To send us an e-mail

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